May

12

The Star at Starwood

May 12, 2007 | 1 Comment

Although the travel industry maintains a reputation less than glowing, most of us still love to travel; despite the headaches that hotel chains and airlines can often cause they are indeed a necessary evil. The travel industry is filled with repeat customer business, with many choices for the consumer. Yet there are only a handful [...]

Jun

14

Frigidaire customer service makes up for frigid reseller

June 14, 2006 | 1 Comment

I’m a firm believer in Customer Service… always have been. Like many consumers, I remember bad Customer Service experiences and I don’t patronize those establishments anyone. I know it’s not fair, but bad experiences seem to be remembered more than good experiences… that’s life. Additionally, retailers need to remember that the sale doesn’t end when [...]

May

21

The Container Store: Customer Service

May 21, 2006 | Leave a Comment

I’d like to start this blog on a positive note, and discuss the amazing job The Container Store does with customer service. Recently, I visited The Container Store in Paramus, NJ to purchase an Elfa system. Elfa is a simple way to design and organize your closets; the options and possibilities for one’s space are [...]